Support

Fastest: in the app, Account → Write to us. The message is read directly by the person developing Okolo. Add an e-mail to the message if you want a reply; otherwise it is anonymous.

Common questions

I lost my phone

Install Okolo on the new phone and enter the recovery phrase. Without the phrase the data cannot be reached, not even by us.

My bank got disconnected

Bank consent lasts at most 180 days. In Account → Banks and investments tap Add a bank and sign in again; payments fill in, nothing is duplicated.

A payment has the wrong category

Open the payment and tap Change. Changing it for every payment of that shop is one rule; you find it in Account → Categories.

A statement did not load

Okolo reads CSV, camt.053, OFX, MT940 and QIF. If your bank offers several formats, try camt.053 or OFX; they are the most precise. For CSV it helps when the file has a header row.

I want to delete everything

Account → Security and privacy → Delete the account from the server too. It is immediate and irreversible.